Day to day tasks

Common examples of tasks undertaken by an IT help desk technician include:

  • Providing assistance to customers who experience technical problems. Most commonly, this involves either telephone or online communication.
  • Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, via live chat or as part of an on-site visit
  • Talking customers through a troubleshooting process and working together to rectify problems
  • Identifying effective solutions and offering explanations to customers and employees
  • Recording events, concerns and issues and updating case queries and customer statuses
  • Collecting and passing on feedback from clients
  • Suggesting improvements for future cases

Maecenas aliquet accumsan

Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos hymenaeos. Etiam dictum tincidunt diam. Aliquam id dolor. Suspendisse sagittis ultrices augue. Maecenas fermentum, sem in pharetra pellentesque, velit turpis volutpat ante, in pharetra metus odio a lectus. Maecenas aliquet
Or visit this link or this one